REFUND & RETURN POLICY

 

  1. No refunds and no cancellations after the calculation of bonus.
  2. In the event you receive a damaged/defective item, you may return the product(s) in its original condition together with its original receipt within 7 business days from delivery and obtain a refund of the price paid.
  3. To initiate the return and refund process, you must WhatsApp us at +6012-708 2198within 3 business days from delivery with supporting evidence (picture of your item and its condition) and order number.
  4. Walk-in returns are not accepted at any of our stores or counters.
  5. Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your original mode of payment within 30 business days.
  6. Reflection of the amount refunded in the customer’s original mode of payment is subject to the customer’s bank approval process.
  7. Only products purchased on qurlivkamembers.com may be returned for refund.
  8. If you purchase Qurlivka product(s) from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
  9. Qurlivka reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.
  10. If you have any questions on our return policy, please WhatsApp our Customer Service team at +6012-7082198 and it would be our pleasure to assist you.